Need help filing a claim?
Log in to your secure member website to file a claim, check on a claim status, file an appeal and more.
Create an online member account
Creating your secure member account is free and easy to do, and it’s a great resource for understanding and making the most of your Allina Health | Aetna benefits. Follow our simple guide to activate your account today.
If you haven’t set up your secure online member account, you’re missing out on a key resource for optimizing your plan benefits. Once you have an account, you can:
- Manage your benefits. View your plan details, track progress toward your deductible and access your digital ID card or print a copy.
- Connect with care. Search for a primary care provider, find health care facilities and view provider ratings and reviews.
- Review your claims. Check your medical Explanation of Benefits (EOB) statement, get cost breakdowns of claims and view digital claims submissions.
Ready to register for your member account? You can do in four simple steps:
- Go to AllinaHealthAetnaMedicare.com and click on the “Register” button.
- Enter your Allina Health I Aetna Medicare Advantage member ID number — you can find it on your member ID card — and answer a few short questions about you.
- Create a username and password and store it somewhere safe.
- Log in to see all your coverage information.
Question of the month: “Can I submit a bill electronically?”
Answer: Yes. You can submit claims online for reimbursement for health services — no paper forms needed. Have your member ID and a clear image of your receipt from your provider handy.
When you’re ready, go to our form page. Under the section “Get money back for paying provider bills,” click on the “Complete online form” button. Then follow the instructions on how to upload your receipt.
Have questions or prefer a non-digital option? Give us a call at 1-833-570- 6671 (TTY: 711). We’re available 8 AM–8 PM, seven days a week. We can provide a paper form if you prefer to submit for reimbursement that way.
While you’re on the form page, you can also download the forms to give permission for your caregiver or loved one to talk to Allina Health I Aetna about your health care. There are also forms to get paid back for prescriptions you purchased or sign up for prescriptions by mail.
Get medical advice whenever you need it.
A registered nurse is just a phone call away.
Call our 24/7 Nurse Line at 1-855-493-7019 (TTY: 711) to speak with a nurse, 24 hours a day, seven days a week. If it’s an emergency, dial 911.
For language services, please call the number on your member ID card and request an operator. For other language services: Español | 中⽂ | Tiếng Việt | 한국어 | Tagalog | Pусский | ةيبرعلا| | Kreyòl | Français | Polski | Português | Italiano | Deutsch | ⽇本語 | فارسی | Other languages…
See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.
©2025 Allina Health and Aetna Insurance Company
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