Get your medications delivered to you

Staying on top of your medication schedule is much easier when your prescription bottle is full. Here’s how you can help make sure you don’t run out.

Did you know your Allina Health I Aetna plan offers mail-order delivery services of eligible prescription drugs through CVS Caremark® Mail Service Pharmacy?

When you order these medications by mail, you’ll spend less time traveling to the pharmacy and less time in line getting refills. Plus, ordering long-term supplies of up to 100 days of the drugs you take regularly can help ensure that you don’t run out.

When you’re ready to get started with mail order, you’ll need to register first. You can do that in three ways:

Online. On your secure member website, select "New Mail-Order Request." Follow the instructions from there.
By phone. Call Member Services at the number on your member ID card:
1-833-570-6671 (TTY: 711).
By mail. Complete the Mail Service Order Form (found at
AllinaHealthAetnaMedicare.com/Forms) and send it to us at the address on the form.

A women reviewing her healthcare plan on a tablet

Check out your personal plan video

It has details about your coverage and how to make the most of your plan. Log in to your secure member website to watch it now.

Question of the month

Question: “Which medications qualify for mail order or extended supplies?”

Answer: Certain maintenance medications. These medications are prescription drugs taken on a regular basis to treat conditions that are considered chronic or long term. They can be a great option for mail order because they are typically taken daily to keep symptoms under control.

Maintenance medications are often prescribed to treat chronic conditions such as:

High blood pressure
High cholesterol
Heart disease
Diabetes

To learn if your medications qualify for mail order call Member Services at
1-833-570-6671 (TTY: 711). You can reach us between 8 AM and 8 PM, Monday through Friday.

Get medical advice anytime you need it.

Call our 24/7 Nurse Line at 1-855-493-7019 (TTY: 711) to speak with a registered nurse, 24 hours a day, seven days a week. If it’s an emergency, dial 911.

See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area. For mail-order, you can get prescription drugs shipped to your home through the network mail-order delivery program. Typically, mail-order drugs arrive within 7 to 10 days. You can call the number on your member ID card if you do not receive your mail-order drugs within this timeframe. Members may have the option to sign-up for automated mail-order delivery. Aetna and CVS Caremark® are part of the CVS Health® family of companies.